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CUSTOMER REVIEWS

"I have been a happy customer of Ashley Alford at Buckner Insurance since 2010. I can always trust her honest, unbiased advice to ensure I am selecting the best coverage to fit my needs at the most affordable price. She has always gone the extra mile to explain any process or answer any question that I have."

- Lindsey F, Dayton

"The purpose of this letter is to express my appreciation for the outstanding customer service I have received from one of your employees.

I became a customer of the Buckner Inc. Agency 38 years ago. I moved to Dayton in 1973 and was referred to Don Buckner by a friend. I found him to be sincere, friendly & trustworthy."

- Bill T

"Today I got my car back from the shop.

Thank all of you SO MUCH for your assistance -particularly the nice lady who talked me through what to do when I called your office when the other party struck my vehicle. And Steve, your adjuster, is AWESOME! He patiently worked with me to get the other insurance co. to assume their responsibility. Personal service like yours is why I DON'T have auto insurance wit an 800 number or far-off website!"

"I want to thank the Buckner Insurance Agency and specifically Ashley Alford for continued excellent service. For approximately 30 years all of my homewoner and auto insurance coverage has been through Buckner Insurance. Like so many others, I got caught up tripping over a dollar to save a dime. By that, I was solicited and succumbed to another company's promise of equivalent coverage at a lower cost. What I failed to realize was that lower cost came at a price. That price? The comfort of knowing that you are dealing with an agency of integrity and honesty, and that you have the same quality professionals at work for you and your insurance needs.

 

Imagine my shock when a significant portion of my liability coverage was cancelled unexpectedly. This occurred right after the company had accepted my premium and assured me that there would be no surprises and there was no problem in accepting my insurance business.

 

Immediately I contacted Ashley. She was able to arrange for my coverages to be reinstated without any late fees and no additional charges. I am now back as a satisfied Buckner Agency client and appreciate their prompt reissuance of coverage without being judgmental or difficult to deal with.

 

I expect to continue a long history with this company.

 

Thanks again for your efforts."

- Daniel M, Dayton

"Just a quick letter to say thanks for the outstanding service provided to myself and my family during the recent wind storm and power outage.

 

Thanks to Danny Well, Wells Claim Inc., for giving an estimate, in a very timely manner, for our roof damage and loss of household goods.

 

Also, to Grange Property and Casualty, for processing a check, for our losses, in a very quick and efficient manner.

Last but not least, a huge thanks to Greg Niehaus at Buckner Insurance for helping us through a very difficult time in spite of having no electricity at their offices for approximately one week."

- Steven O, Miamisburg